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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you agree to comply with the following terms and conditions of use, which together with our, and the Local Authority’s, privacy policy govern its use. If you disagree with any part of these terms and conditions, please do not continue with your application.

We try at all times to make our website as accessible as reasonably possible to all users. In no way does Euclid Ltd seek to deliberately discriminate against disabled users to access the website service in accordance with the Disability Discrimination Act 1995.

ENCTS Bus Pass

For complete details of ENCTS bus pass entitlement and conditions of usage please see your Local Authority website.

This website provides a convenient method of applying for the English National Concessionary Travel Scheme (ENCTS) bus pass as an alternative to applying by post or in person. During the online application process, it may be, in some rare cases, that the application cannot proceed to completion via this route and you may be asked to contact your Local Authority instead.

Entitlement to an ENCTS bus pass is by having reached the age of entitlement for receipt of the state pension (previously this was specifically the age at which a female could be in receipt of state pension but the state pension age has now been equalised regardless of gender). Alternatively, the bus pass entitlement can be on the basis of having a qualifying disability.

Although the ENCTS bus pass is a national scheme your application must be made to the Local Authority within which you are primarily resident. Responsibility for bus pass administration can be at County council level, in a two-tier local government area, or Unitary council level in a single tier local government area. This website will use your postcode to check that you are applying under the correct local authority; where necessary by referencing OS OpenData. (Contains OS data © Crown copyright and database right 2024).

There are three types of bus pass application. These are:

  • application for a New pass (first pass as resident of this Authority)
  • application for a Renewal pass (as the existing pass has expired or is soon to expire)
  • application for a Replacement pass (necessitated by the existing pass having been lost or damaged).

It is entirely at Local Authority discretion which of these possible types of application to allow via this website.

Just as when applying by post or in person (for a New pass), copies of supporting documentation will be needed as evidence of address and age, for age-based applicants, or evidence of address and nature of disability for disability-based applicants. Similarly, a passport-style identity photo will be required. For the online applicant this means, as part of the application process, being able to upload scanned or photographed copies of a personal photo and relevant sections of appropriate documents. Note that for Renewal applications photo/documentation upload will not always be necessary but may be called for by the system depending on individual circumstances.

All submitted applications will be reviewed by a member of staff to ensure, where necessary, provision of a suitable photograph and valid documentation before being forwarded for production. Having an email address is therefore mandatory for using this website as, following staff review, it may be necessary to request upload of a more suitable photograph or more acceptable evidence documentation.


The My Bus Pass online system has been tested on PCs and laptops under various versions of operating system and a range of browsers. It has also been tested using tablets and smart phones. Nevertheless, its functionality on every device/browser/operating system environment cannot be guaranteed so existing alternative methods of application (eg. postal or, in some areas, in-person) are still available.

Virus Protection

Every effort is made to ensure the safety of the My Bus Pass site in connection with the risk of viruses and malware and all web threats. However, it is your responsibility to protect your own computer equipment/systems whenever using the internet, in particular by running reputable anti-virus software, as we cannot accept any responsibility for any loss or damage to your data or computer systems as a consequence of access to our site.

Links to external websites

From time to time this website may also include links to other websites. The links do not signify that we endorse the website(s) and we have no responsibility for their content. We cannot guarantee these links will work all the time and have no control over the availability of the linked pages.


Every effort is made to ensure that the content of this website is accurate and up-to-date but the products and services are offered without any representation or endorsement and without warranty of any kind whether expressed or implied, including, but not limited to, quality, fitness for a purpose, non-infringement, compatibility, security, completeness and accuracy.

We do not warrant or represent that the functions contained on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials.

In no event will we be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, or loss of profit arising out of or about the use of our site or reliance on its content.

No data transmission over the internet can be guaranteed as totally secure. Whilst we do our utmost to protect such information, we do not warrant and cannot guarantee the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms and conditions are held to be invalid, unenforceable or illegal for any reason the remaining terms and conditions shall nevertheless continue in full force.

Governing Law

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.